Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
family-friendly
great breakfast
language barrier
limited variety
7.8/10
Very good
Rooms
8.5
Location
7.9
Service
6.9
Dining
7.9
Guest reviews
7.8/10
based on 12 reviews
8.7
8.7/10 based on 5619 reviews
Henry
United States of America,
March
2024
8.0/10
The hotel is incredibly close to Shin-Urayasu station, making it super convenient for easy access to Disney parks. The rooms are well-equipped with all toiletries provided but could benefit from a sofa for added comfort. The service, although trying to overcome language barriers, offers a good range of commercial services. Dining provides tasty options including the delightful guava jam. Overall, a great value for money stay with a fantastic location for Disney enthusiasts.
Rooms
8.0
The rooms come fully stocked with all the necessary toiletries, but having a couch or sofa would enhance the comfort.
Service
7.0
Although there were language challenges, the staff worked hard to deliver good service and a variety of commercial services.
Location
9.0
Super close to Shin-Urayasu station, incredibly convenient for accessing Disney parks and other attractions.
Dining
8.0
The dining experience offers good food options, including the must-try guava jam.
Facilities
8.0
The hotel provides essential facilities and services to ensure a comfortable stay.
Jonathan
United Kingdom,
March
2024
8.2/10
The hotel is great for families with a nice free buffet breakfast, all toiletries supplied, and a couch in the rooms, but there are language communication challenges with the service despite their efforts to provide a good experience.
Rooms
9.0
The rooms have great facilities for families and are well-equipped with all necessary amenities and a comfy couch.
Service
7.0
Although they try to offer good service, there are difficulties in clear English communication which may impact the overall experience.
Location
8.0
The hotel is conveniently located near Shin Urayasu station for easy access to Tokyo station, but transportation to the station requires a taxi or bus.
Dining
8.0
The dining options are good with freshly prepared eggs, making for a decent dining experience.
Facilities
9.0
The hotel offers various facilities like dry cleaning, housekeeping, shops, laundry, and a free shuttle service for added convenience.
Clyde
United States of America,
January
2024
8.4/10
The hotel offers great free buffet breakfast and facilities for families, with a nice view and a cozy couch. The location is convenient for accessing the station, but not very close to the train station or Maihama station connecting to Disney.
Rooms
9.0
The rooms were spacious and comfortable, perfect for families.
Service
7.0
Although there was a slight language barrier, the staff tried their best to provide good service. The shuttle service was a nice touch.
Location
8.0
The hotel is conveniently located near the station with direct access to Tokyo station. However, it is not very close to the nearest train station.
Dining
9.0
The included dining options were fantastic, with a variety of delicious choices. The fish and chips were particularly enjoyable.
Facilities
9.0
The facilities were great, offering everything we needed for an enjoyable stay.
Brian
United Kingdom,
December
2023
8.2/10
I absolutely loved my stay at this hotel! The rooms were spacious and well-equipped, perfect for families. The free buffet breakfast was a delightful bonus, but the language barrier made it a bit challenging to communicate with the staff. The location, near Disney and various transportation stops, was incredibly convenient.
Rooms
9.0
The rooms were fantastic with all toiletries provided and a sleeper sofa, ideal for families.
Service
7.0
The staff did their best to provide good service, but the language barrier sometimes made it hard to understand.
Location
8.0
The hotel is conveniently located near Disney and several bus stops and train stations, making it easy to get around.
Dining
8.0
The dining options were great, especially if you enjoy raw fish; however, the variety could be improved.
Facilities
9.0
The hotel offers excellent facilities, including dry cleaning, housekeeping, shops, and a free shuttle service.
family-friendly
language barrier
Sarah
United Kingdom,
November
2023
7.4/10
I had a pleasant stay at this hotel. The rooms were great for families, and the breakfast was good. The sofa and all toiletries supplied in the room were convenient. However, the language barrier made it a bit hard to communicate with the staff. The hotel offers dry cleaning, housekeeping, shops, laundry service, and a free shuttle service.
Rooms
8.0
The room facilities were excellent for families, including a sofa and all necessary toiletries.
Service
7.0
Despite the effort, there were language difficulties while communicating with the staff.
Location
7.0
The hotel is conveniently located near a shopping center and Haneda airport, and very close to a subway station. However, being close to a busy subway line made traveling slightly inconvenient.
Dining
7.0
The dining options were satisfactory with a mix of local and international dishes.
Facilities
8.0
The hotel offers a variety of facilities like dry cleaning, housekeeping, shops, laundry, and a free shuttle service.
Patrick
United Kingdom,
October
2023
8.0/10
The hotel is in a prime location, with easy access to Shin Urayasu Station and the surrounding area. The rooms are well-equipped for families and provide a good breakfast selection. On the downside, there were language barrier issues with the service staff, despite their efforts to assist guests.
Rooms
8.0
The rooms are spacious and ideal for families, with a sofa and a pleasant view.
Service
7.0
Although the staff tried to offer good service, there were difficulties in clear communication due to language challenges.
Location
9.0
The hotel's location is excellent, situated right at the entrance area, making it convenient for accessing Shin Urayasu Station and other nearby train and subway stations.
Dining
8.0
The dining experience was satisfactory, with a variety of good food options available, including delicious fish dishes.
Facilities
8.0
The hotel provides useful amenities like dry cleaning services, housekeeping, and laundry facilities, ensuring guests have a comfortable stay.
John
United States of America,
August
2023
7.4/10
This hotel was a mixed experience for me. On the bright side, the rooms were well-equipped for families and had a lovely view, plus the breakfast was delightful and all toiletries were provided. However, the language barrier affected the service quality despite their efforts, and the lack of proximity to public transport was a downside.
Rooms
9.0
The rooms were perfect for families, offered a great breakfast, and had a beautiful view. All necessary toiletries were supplied. Great facilities!
Service
7.0
There was a language barrier that impacted the service quality despite their good intentions. Decent range of services available.
Location
6.0
Conveniently located near Tokyo station for transfers and a Japanese Skewer restaurant. However, not close to public transport and the nearby beach is not ideal for leisure walks.
Dining
8.0
The dining options were good, with freshly prepared eggs being a highlight. Included food was satisfying.
Facilities
7.0
The facilities were generally nice, but nothing extraordinary. Decent value for money overall.
Good breakfast
Language barrier
Laurence
United Kingdom,
August
2023
8.2/10
I absolutely loved my stay at this hotel! The rooms were spacious and modern, the free buffet breakfast was delicious, and the facilities for families were exceptional. However, the service could use some improvement in terms of English communication. Overall, a great value for money.
Rooms
9.0
The rooms were clean and comfortable, with all toiletries supplied.
Service
7.0
Despite some language barriers, the service was attentive and accommodating.
Location
8.0
The hotel is conveniently located near Shin-Urayasu JR station and a shopping center with an excellent food court. Easy access to Maihama station for Disney.
Dining
8.0
The dining options were good, and the cold dishes were a pleasant surprise.
Facilities
9.0
The hotel offers great facilities for families to enjoy during their stay.
family-friendly
language barrier
John
United States of America,
July
2023
8.2/10
I absolutely loved my stay at this hotel! The rooms were clean, comfortable, and well-equipped with all toiletries needed. The breakfast was delicious, and having a sleeper sofa in the room was a great feature. The only downside was that the English communication from the staff could have been clearer, but they made an effort to provide good service.
Rooms
9.0
The rooms were cozy and had everything I needed. The sleeper sofa added extra comfort.
Service
7.0
Although there were slight language barriers, the staff tried their best to offer good service.
Location
8.0
The hotel is conveniently located right in the entrance area, making it easy to access. However, it is a bit pricey to get to the train station.
Dining
8.0
The dining options were good, especially with seasonal products included. However, the dining prices could be a bit high.
Facilities
9.0
The hotel facilities were great, with amenities like dry cleaning, housekeeping, and shops/services available.
David
United States of America,
June
2023
7.6/10
The hotel is a mixed bag with some highlights and downfalls. The rooms are spacious, clean, and come with a cozy sofa, but the language barrier with staff can be challenging. The location is convenient with proximity to a subway station and excellent shopping options, albeit a bit far from the nearest train station. The included dining offers good food choices, but improvements in service clarity would enhance the experience.
Rooms
8.0
The rooms exceeded my expectations with a comfy sofa and all necessary toiletries provided.
Service
6.0
Although the staff tried their best, language comprehension was sometimes an issue that affected the service quality.
Location
8.0
The hotel's location is convenient, being very close to a subway station and offering access to a nearby shopping center.
Dining
7.0
The included dining had a decent selection, and the muesli was a personal favorite, but service clarity could be improved.
Facilities
9.0
The hotel's facilities are well-maintained and include a variety of convenient services such as dry cleaning and a free shuttle service.
Emily
United States of America,
May
2023
8.2/10
I had a wonderful stay at this hotel. The room had a lovely view and the breakfast was great. However, there was a language barrier that made communication a bit challenging at times.
Rooms
8.0
My room was cozy with a nice sofa and a beautiful view.
Service
7.0
Despite their efforts, there were some difficulties due to language barriers, but overall the service was good.
Location
9.0
The hotel is very close to the subway station, which was convenient for getting around.
Dining
8.0
The included breakfast had a variety of tasty options, especially the beef dishes.
Facilities
9.0
The hotel provided all necessary toiletries, which was a nice touch.
Free shuttle service
Language barrier
Susan
United Kingdom,
May
2023
7.6/10
The hotel offers great facilities for families and supplies all toiletries including a sleeper sofa in the rooms. The staff, although trying to provide good service, had difficulty in clear communication in English. The hotel features dry cleaning, housekeeping, shops/commercial services, laundry, and both paid and free shuttle services. The location is convenient being close to the subway line and Urayasushi railway station; however, it may be a bit challenging for travel. The dining options include good food choices and burgers. The hotel has clean and comfortable rooms with a nice view, suitable for families. The beach nearby is accessible, but it's not ideal for walks due to concrete. The hotel has great facilities but might need improvements in language proficiency for service.
Rooms
8.0
The rooms with a nice view and sleeper sofa were well-equipped and suitable for families. All necessary toiletries were provided.
Service
7.0
The staff tried to deliver good service, despite some difficulties in clear English communication.
Location
7.0
The hotel's location is close to the subway line and Urayasushi railway station, making it convenient for transportation, but the beach area is paved and not ideal for leisure walks.
Dining
8.0
The dining experience offers good food options, and burgers are available.
Facilities
8.0
The hotel provides ample facilities for guests' convenience.
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